Privacy policy

Introduction

At Stoneverge, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit stoneverge.us, make a purchase, or interact with our customer service team.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following categories of information:

Personal Information

Full name
Billing address
Shipping address
Email address
Phone number

Order Information

Products purchased
Order history
Transaction details
Delivery information
Customer service communications

Payment Information

Payments are processed through third-party payment providers. We may receive transaction-related information, such as payment status and transaction references.

We do not intend to store complete payment card numbers or security codes on our own systems.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Website usage information
Cookies and similar technologies

2. How We Use Your Information

We may use the information collected for the following purposes:

To process and fulfill customer orders.
To arrange shipping and delivery.
To send order confirmations and shipping updates.
To provide customer service and respond to inquiries.
To process refunds, returns, and exchanges.
To improve website performance and shopping experiences.
To detect and prevent fraudulent or unauthorized activities.
To maintain business records and comply with legal obligations.
To send marketing communications where permitted by law and, when required, with your consent.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our website.

These technologies may help us:

Remember shopping cart contents.
Maintain website functionality.
Understand website traffic and usage patterns.
Improve website performance.
Support relevant advertising and marketing activities, where enabled.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

4. Sharing Your Information

We may share personal information with trusted third-party service providers when necessary to operate our business and fulfill your requests.

These providers may include:

Payment processing providers
Shipping and delivery carriers
Website hosting and ecommerce service providers
Website analytics providers
Customer support service providers
Fraud prevention and security providers

These parties may process information only as necessary to provide their services or as otherwise permitted by applicable law.

We may also disclose information when required by law, legal proceedings, or legitimate requests from government authorities.

We do not sell personal information in exchange for monetary payment. Where applicable privacy laws provide additional rights concerning data sharing or targeted advertising, those rights will be respected.

5. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We encourage customers to use secure networks and protect their account credentials.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include maintaining order records, providing customer support, resolving disputes, preventing fraud, and meeting applicable legal, tax, and accounting requirements.

When information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable legal obligations.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of certain personal information.
Opt out of certain types of targeted advertising or personal information sharing, where applicable.
Withdraw consent where processing is based on consent.
Opt out of marketing emails.

To exercise an applicable privacy right, please contact us at hello@stoneverge.us.

We may need to verify your identity before processing certain requests.

We will respond to eligible requests within the timeframes required by applicable law.

8. Marketing Communications

If you subscribe to our marketing communications, we may send you information about new products, promotions, and updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Please note that even if you opt out of marketing communications, we may still send essential transactional messages related to your orders and customer service requests.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and data practices.

We encourage you to review the privacy policies of any third-party websites you visit.

Stoneverge is not responsible for the privacy practices of independent third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, or applicable legal requirements.

Any revisions will be published on this page with an updated effective date.

We encourage you to review this page periodically.