Shipping policy

Shipping Information

At Stoneverge, we aim to make furniture delivery straightforward and convenient.

We currently provide shipping within the United States. Available shipping destinations and any applicable restrictions will be displayed during checkout.

Shipping Fees

We offer a standard shipping rate of:

$30.00 USD per order.

The applicable shipping fee will be displayed during checkout before payment is completed.

Any additional shipping charges, if applicable to a particular delivery destination or service, will be disclosed before the order is placed.

Order Processing Time

All orders are generally processed within 1–2 business days after payment confirmation.

Please note that processing time refers to order preparation and does not include transit time.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Shipping and Delivery Time

Our estimated shipping time is 5–8 business days after the order has been processed and dispatched.

The estimated overall fulfillment timeline is therefore approximately 6–10 business days, excluding weekends and public holidays.

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, transportation disruptions, and other circumstances beyond our control.

Order Tracking

Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

Please use the tracking details to monitor your shipment.

Tracking information may take some time to become active after the carrier receives the package.

Furniture Delivery

For larger furniture items, delivery arrangements may vary depending on the product and destination.

Customers should ensure that the delivery address is accurate and that the delivery location is accessible for the ordered furniture.

Please review the product dimensions before purchasing to make sure the furniture can fit through your doorways, hallways, stairways, and other access points.

If you anticipate any delivery access difficulties, please contact us before placing your order.

Delayed or Missing Shipments

If your order has not arrived within the estimated delivery period, please contact us at hello@stoneverge.us.

Our customer service team will help review the tracking information and investigate the shipment with the carrier.

If we become aware that an order cannot be shipped within the stated timeframe, we will notify you and provide an updated shipping estimate. You will have the option to accept the delay or cancel the unshipped order for a prompt refund, as required by applicable law.