Refund policy

30-Day Return Policy

At Stoneverge, we want you to feel confident about your purchase.

We offer a 30-day return period. You may request a return within 30 days of receiving your order.

To be eligible for a return, your item should meet the following conditions:

The item must be unused and in its original condition.
The product should be free from damage caused by improper use or handling.
The item should include its original packaging, accessories, and included components whenever reasonably possible.
Proof of purchase or your order number must be provided.

Due to the size and nature of furniture products, we recommend keeping the original packaging until you are satisfied with your purchase.

How to Request a Return

To initiate a return, please follow these steps:

Contact us at hello@stoneverge.us within 30 days of receiving your order.
Include your order number and the reason for your return.
Provide photographs of the product if requested.
Wait for our customer service team to review your request and provide return instructions.
Once your return is authorized, follow the instructions provided by our team.

Please do not send products back without first contacting us and receiving return instructions.

Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for the return shipping costs.

Because sofas and furniture are often large and heavy, return transportation costs may vary depending on the product size and shipping location.

If an item arrives damaged, defective, or incorrect, please contact us. We will review the issue and provide an appropriate resolution. Stoneverge will cover reasonable return or replacement shipping costs for confirmed cases involving damaged, defective, or incorrectly supplied products.

Damaged or Defective Items

We take product concerns seriously.

If your order arrives damaged, defective, or with missing or incorrect components, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the affected product and packaging, where applicable

Our team will review your request and work with you to determine an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances.

Refund Policy

Once an authorized return has been received and inspected, we will notify you of the refund decision.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to be processed by your payment provider. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns. Where a full refund is required because of a confirmed fulfillment issue or applicable consumer protection requirements, the appropriate shipping charges will also be refunded.