Terms of service

Overview

Welcome to Stoneverge. These Terms of Service govern your access to and use of our website, stoneverge.us, and the services and products offered through it.

By accessing our website or making a purchase, you agree to these Terms of Service and our applicable store policies.

Please read these terms carefully before using our website.

1. General Conditions

Stoneverge reserves the right to refuse service to anyone for legitimate reasons, subject to applicable law.

You agree not to use our website for any unlawful purpose or in a way that violates applicable regulations or the rights of others.

You must not introduce malicious software, attempt unauthorized access, or interfere with the operation or security of our website.

2. Products and Descriptions

Stoneverge offers sofas and furniture products for residential living spaces.

We make reasonable efforts to ensure that product descriptions, images, dimensions, and specifications are accurate.

However, actual product colors and appearances may vary slightly depending on screen settings, lighting, photography, and manufacturing variations.

Customers are encouraged to review product descriptions, measurements, materials, and specifications carefully before purchasing.

If you have questions about a product, please contact our customer service team before placing your order.

3. Pricing and Payment

All product prices and applicable charges will be displayed at checkout before you complete your purchase.

Prices and product availability may change without prior notice, but changes will not affect orders that have already been accepted, except where required by law or necessary to correct an obvious error.

You agree to provide accurate billing and payment information when placing an order.

Orders are subject to payment authorization and confirmation.

4. Orders and Acceptance

After submitting an order, you will receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or decline an order for legitimate reasons, including suspected fraud, payment authorization issues, inaccurate pricing, or product unavailability.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

5. Shipping and Delivery

Our standard order processing time is 1–2 business days.

Our estimated shipping time is 5–8 business days after dispatch.

Standard shipping costs $30.00 USD per order.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.

If we cannot ship within the promised timeframe, we will notify you and provide the options required by applicable law.

Please refer to our Shipping Policy for additional information.

6. Returns and Refunds

Stoneverge offers a 30-day return period beginning on the date you receive your order.

Returns must meet the eligibility requirements outlined in our Return and Refund Policy.

Customers are responsible for return shipping costs for eligible change-of-mind returns. Stoneverge will cover reasonable return or replacement shipping costs for confirmed damaged, defective, or incorrectly supplied products.

Please review our complete Return and Refund Policy before purchasing.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, designs, and website materials, is owned by or licensed to Stoneverge, unless otherwise indicated.

You may not reproduce, distribute, modify, or commercially use website content without prior written permission from the appropriate rights holder.

8. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services to support payment processing, website functionality, analytics, and other operations.

We are not responsible for the independent content, policies, or practices of third-party websites.

Your use of third-party services may be subject to their own terms and privacy policies.

9. Limitation of Liability

To the extent permitted by applicable law, Stoneverge shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law, including applicable consumer protection rights.

10. Indemnification

To the extent permitted by law, you agree to indemnify and hold Stoneverge harmless from claims, losses, and reasonable expenses arising from your unlawful use of our website or your violation of these Terms of Service or the rights of another person.

11. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, and protected.

Please review our Privacy Policy for additional details.

12. Governing Law

These Terms of Service shall be governed by applicable laws of the United States and the State of New Jersey, without excluding any mandatory consumer protection laws that may apply in the customer's place of residence.